Revenue Customer Success Manager driving retention, growth, and long - term value for customer accounts. Building relationships and aligning platform to customer business objectives.
About the role
- Account Management Team Lead managing 10-15 AMs in a hybrid role at Deliveroo. Responsible for restaurant growth, recruitment, performance management, and team development.
Responsibilities
- Manage a team of Account Managers (AMs)
- Assist the Head of Department to guide the SMB Account Management Team to success
- Responsible for SMB restaurant growth by assisting AMs through coaching on commercial and client-facing best practices
- Directly manage a team of 10-15 with varying levels of expertise
- Responsible for recruitment, reward and development of your own team
- Establish a performance management framework for the team
- Motivate the team to maintain high morale, low absenteeism and turnover
- Manage resources and prioritise workloads within the AM department to ensure achievement of targets
- Coach team members through regular 1:1 and bi-annual reviews to identify development needs
- Monitor team performance and output through use and analysis of performance and quality data
- Ensure quality staff are recruited into the department by interviewing with HR
- Partner with Learning and Development for training programs
- Represent the SMB Account Management team on projects and other assignments
- Provide accurate management information reports
Requirements
- Demonstrated management role of 2 years+
- Experience managing teams of over 10 people
- Experience within an Account Management or Sales Management environment at a supervisory level
- Excellent planning
- Technical Skills: experience with Salesforce / Salesforce - High Velocity Sales is preferable
- Fluency in French and English
Benefits
- We offer hybrid working two days a week
- health insurance
- family support
- financial benefits
- community engagement
- convenience perks
- professional growth opportunities
- paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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