Senior Relationship Manager managing key strategic clients for Iress, Australia's technology company. Building trusted partnerships and driving client success to enhance revenue growth.
About the role
- Associate Director managing retail media campaigns for top-tier clients. Leading account management and strategic initiatives within Dentsu's Retail Media Network.
Responsibilities
- Lead the delivery of strategic campaigns for a set of top-tier clients; own client relationships post-insertion order (IO) and ensure alignment across teams
- Manage a team of Account Managers and Senior Account Managers, providing guidance, quality oversight, and career development support
- Oversee the full campaign lifecycle across systems (Salesforce, Monday.com, SmartSheet), ensuring accuracy in setup, pacing, optimization, and reporting
- Serve as senior escalation point and strategic advisor in client communications, driving QBRs, wrap reporting, and performance storytelling
- Lead efforts to improve team workflows, campaign documentation standards, and operational efficiencies that ensure scale
- Collaborate with Media, Sales, Analytics, and Creative teams to troubleshoot delivery issues, identify strategic upsell opportunities, and drive continuous improvement
- Establish KPIs and benchmarks for account teams and ensure consistent delivery against those goals
- Proactively identify and resolve campaign risks or performance issues; ensure teams are empowered with tools and training to respond quickly and effectively
- Contribute to business planning, client renewals, and strategic roadmap development in partnership with Sales and senior leadership
Requirements
- 6–8 or more years of experience in account management, retail media, digital media, or client services
- Experience managing direct reports and mentoring across levels
- Working knowledge of retail media platforms, digital media KPIs, campaign workflows, and optimization tactics
- Proficiency in Salesforce, Monday.com, Smartsheet, Excel, and presentation tools such as PowerPoint or Google Slides
- Excellent communication and relationship-building skills
- Able to manage multiple complex campaigns across teams and accounts
- Demonstrated ability to drive process improvements and operational efficiency
- Bachelor's degree or equivalent experience required
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
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