Hybrid Senior Account Manager – Retail Media Network

at dentsu Austria

• Job title: Senior Account Manager – Retail Media Network
• Job type: Full Time
• Experience level: Senior
• Salary: $68,000 - $110,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Account Manager orchestrating digital media campaigns for high-impact vendor accounts at Dentsu. Mentoring junior staff and collaborating with cross-functional teams to ensure campaign success.

Responsibilities

• Lead campaign strategy, planning, and execution for a portfolio of high-impact and/or complex vendor accounts.
• Serve as the senior point of contact for client communications post-insertion order (IO), driving strategic alignment and operational excellence.
• Own the full campaign lifecycle across systems (Salesforce, Monday.com, SmartSheet), ensuring accuracy in setup, pacing, optimizations, and wrap reporting.
• Partner closely with Media, Analytics, Creative, and Sales to coordinate workflows, solve delivery challenges, and drive value across every campaign touchpoint.
• Lead internal and client-facing meetings with confidence and clarity, translating media performance into actionable business insights.
• Mentor Associate and Account Managers on campaign workflows, documentation, and client communication, fostering a culture of accountability and growth.
• Identify and recommend strategic upsell and renewal opportunities in partnership with Sales.
• QA campaign materials and trafficking documentation to ensure accuracy and retailer compliance.
• Proactively flag risks or performance issues, identify root causes, and drive timely solutions.
• Support the development and evolution of internal processes, tools, and documentation that elevate team efficiency and standardization.

Requirements

• 5+ years of experience in digital media, retail media, account management, or client-facing campaign delivery.
• Proven success managing large, strategic, or high-touch accounts across complex organizational structures.
• Advanced knowledge of retail media campaign KPIs, media workflows, and optimization strategies.
• Strong relationship management skills with a proven track record of building client trust and internal influence.
• Able to manage multiple initiatives at once with minimal oversight.
• Proficient in Salesforce, Monday.com, SmartSheet, Excel, and presentation tools such as PowerPoint or Google Slides.
• Experience mentoring or managing junior team members.
• Bachelor's degree or equivalent experience required.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave