Key Account Manager responsible for project - oriented customer support and market development in B2B sales at Müller + Höhler and Bonsels. Engaging with decision - makers and leveraging industry expertise across various German regions.
About the role
- SMB Account Manager at Deliveroo assisting restaurant partners with business growth and marketing campaigns. Manage accounts and foster relationships for enhanced delivery experiences in Manchester.
Responsibilities
- Manage a portfolio of accounts through desk-based account management model
- Support the growth of partners through email, phone, online presentations and video calls
- Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
- Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs
- Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo
- Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth
- Drive engagement with Deliveroo's national and local marketing opportunities for restaurants
Requirements
- Fluency in English & Chinese (Mandarin &/or Cantonese)
- Track record in an account management role
- Understand problems and get to the crux of an issue quickly, using data and without over-complicating
- The ability to remove barriers through creativity
- An excellent phone manner, and experience providing telephone support and selling to customers
- Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel
Benefits
- Health insurance
- Family support
- Financial assistance
- Community benefits
- Convenience benefits
- Growth opportunities
- Time away benefits
- Relocation assistance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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