Hybrid Operations Manager

Posted 1 hour ago

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About the role

  • Operations Manager leading solutions for customer experience in France at Deliveroo. Collaborating with cross-functional teams on logistics and strategic initiatives.

Responsibilities

  • Own complex logistics and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network
  • Own part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations
  • Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for rider partners and our customers.

Requirements

  • 3–4 years of experience working in a fast-paced, project-based organisation, for example at a tech startup or in management consulting
  • Strong experience in quantitative and qualitative analytics (Excel modeling, database analysis) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus
  • Track record in autonomously structuring, coordinating and executing projects
  • Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently
  • Excellent oral and written communication in both English and French. Proven experience presenting to senior audiences and influencing decision-making
  • Strong stakeholder management skills and thrives in a collaborative environment

Benefits

  • Healthcare
  • Well-being programs
  • Hybrid remote work
  • Parental leave
  • Pension plan
  • Generous annual leave allowance
  • Time off to support a charitable cause of your choice

Job title

Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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