Customer Success Manager ensuring clients realize the full value of Proofpoint’s cybersecurity products. Advocating for customers and guiding them for optimal security solutions and deployments.
About the role
- Customer Success Manager maintaining B2B customer relationships and developing strategies for customer satisfaction at DeepUp. Collaborating with sales and product teams to optimize customer experience.
Responsibilities
- Customer Care: From contract signing, maintaining our B2B customer relationships is your responsibility — you pursue the mission of building long-term, sustainable customer relationships.
- Discovery Expert: Through proactive communication with our customers you quickly identify their wants and needs and initiate improvement measures.
- Product Champion: You handle customer-specific product inquiries and support the optimal use of our customer platform.
- Happiness Management: You develop strategies to increase our Customer Lifetime Value and ensure that customer expectations are not only met but exceeded.
- Team Player: You work closely with Sales, Product Development, and Customer Support to achieve the best outcomes for our customers.
Requirements
- With 2 years of experience in Customer Success at a digital or SaaS company, you have already gained valuable insights and skills to impress our customers and the team with your expertise.
- Fluent in German (C2) and strong in English (B2–C1).
- You have a quick grasp and adapt rapidly to new topics.
- You work in a structured and independent manner.
- Your communication skills are on point — whether in conversation or by email, you convince with a clear, confident manner of expression.
- In challenging situations you remain calm, respond flexibly with solution-oriented approaches, and present yourself confidently.
Benefits
- You work in self-organized and collaborative teams
- An open and inclusive company culture where we welcome your unique input
- A work environment where your opinion matters and you can make an impact
- Collaborative working style: we work together on our goals and support each other
- Peer-to-peer learning: learn from and with each other in #TeamDeepUp
- The opportunity to be part of something big at DeepUp and contribute to a meaningful future market
- Work hybrid or fully remote — the choice is yours
- Take advantage of our company pension plan at commission-free rates — because your future matters to us!
- First day on-site in Bonn — including team lunch and an introduction to the world of DeepUp (remote start also possible)
- Company events in our modern Bonn office focused on networking and shared enjoyment
- A cozy coffee lounge to relax during your breaks
- Buddy program for a successful onboarding
- Modern work equipment
- Enjoy 30 days of vacation plus Christmas and New Year's Eve as fixed additional days off
Job title
Job type
Experience level
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Degree requirement
Location requirements
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