Help Desk Analyst supporting Pennsylvania’s Medical Marijuana program by diagnosing caller issues and providing solutions. Seeking caring individuals who enjoy problem solving and helping others.
About the role
- Help Desk Technician providing technical support for Defense Health Agency on-site at Andrews Air Force Base, MD. Responsible for troubleshooting, installations, and maintaining services for end users.
Responsibilities
- Provide Tier I and II support and troubleshooting, serves as Tier III reach back
- Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices
- Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment
- Recommend systems modifications to reduce current and future user problems, and provide support in maintenance of business continuity, disaster recovery program and support LAN/WAN/PC/Server-related security program
- Support DHA Global Service Center with installing, maintaining, and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image
- Support Refresh of PC Hardware by deploying new computer equipment to MTF staff
- Assist regional Tier III teams with instillation, troubleshooting, and problem resolution
- Maintain library of current scripts, software media, and licenses
- Provide support in network upgrade and expansion as needed
- Assist Tier III teams in applying software updates, security patches and DISA STIGs, and with mitigating vulnerabilities
- Engage in cross-team collaboration, as needed
Requirements
- A High School Diploma
- Security + and minimum one year experience as a Help Desk Specialist
- Strong skills in MS Word, Outlook, Excel, Project, and PowerPoint
- Excellent level of organization and the ability to understand complicated logistical information and high attention to detail
- Superior verbal and written communication skills
- Ability to multi-task, compromise, and solve problems
- Excellent time management and ability to meet deadlines
Benefits
- medical, dental, and vision insurance
- a 401(k) program with employer match
- paid vacation and sick leave
- employer-paid basic life and AD&D insurance
- Employee Assistance Program
- flexible work environment
- critical illness coverage
- accident insurance
- identity theft coverage
- pet insurance
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