IP Alliance Manager at Intel Foundry transforming semiconductor industry through IP ecosystem management. Overseeing partnerships and driving technology advancements for foundry customers.
About the role
- Senior IT Service Manager managing SLA and KPI compliance while enhancing service offerings. Working in a dynamic team at a leading German IT service provider.
Responsibilities
- Monitor SLAs and KPIs for our clients
- Create work packages and conduct workshops as part of our service catalog
- Track implementations and provide organizational support for projects
- Drive strategic development together with the client
- Participate in CAB (Change Advisory Board) meetings
- Prepare reports and analyses; support invoice preparation
- Plan personnel deployment and manage staffing in your area
- Support the professional development of employees in the specialist departments
- Prepare proposals in consultation with the specialist departments
- Prepare for and actively participate in pre-sales meetings
- Support tenders (RFPs) and the creation of references/case studies
Requirements
- Degree in (business) computer science or vocational training in an IT-related field
- Several years of experience in IT service management and project management
- Experience creating technical documentation, reports, and PowerPoint presentations
- Proficient with ticketing systems
- Strong analytical thinking and a structured, independent working style
- Professional and confident demeanor
- Strong service- and results-orientation
- Excellent organizational skills
- Excellent communication and teamwork skills, including interaction at C-level
- Very good German and good English skills, both written and spoken
Benefits
- Flexible working hours and remote work options for an optimal work-life balance
- 30 days of vacation per year and additional company holidays on 24/12 and 31/12/2025
- Annual salary review and bonus round
- Employer-funded occupational pension plan
- Flat hierarchies with an informal (first-name) culture and short decision-making processes
- Latest hardware: MacBook or Windows laptop, and iPhone with Dual SIM
- Permanent employment contract at a future-oriented IT company
- Individual support through our career path model, curated training catalog, and regular development reviews
- Company car for private use — available as an electric vehicle
- State-of-the-art offices with ergonomic equipment in a central location with direct public transport connections
- Free parking nearby
- Contribution towards lease payments
- Mainz 05 stadium experience, summer party, bowling, online quiz & more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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