Customer Support for Internet Operators assisting users by phone and resolving basic technical issues. Hybrid role with initial training in Barcelona.
About the role
- IT Support Specialist providing technical support to French-speaking clients. Documenting tickets and managing inquiries in the ServicePortal with direct client communication.
Responsibilities
- Technical support for French-speaking clients
- Documenting and classifying tickets in the ticketing system
- Managing and administering inquiries in the ServicePortal
- Forwarding tickets to downstream support units
- Controlling and monitoring tickets according to the Service Level Agreements
Requirements
- Technical support is your strength — and French is no problem for you
- You are the first point of contact for issues with e-forms and help our customers quickly and competently
- You document and classify tickets in the ticketing system
- You manage and administer inquiries in the ServicePortal (Mon–Sat, between 6 AM and 7 PM), up to 5 days a week and 8 hours per day
- You skillfully forward tickets to downstream support units
- You control and monitor tickets in accordance with our Service Level Agreements
- You are characterized by a customer-friendly and service-oriented approach to work
- You are also distinguished by a quick grasp and a structured working style
- One of your key strengths is very good communication skills and a strong command of expression
- It is an advantage if you have already gained initial professional experience in the IT field
- Very good German and English skills, both written and spoken, round off your profile
- You speak very good German (fluent)
- Good French skills — you can communicate clearly and support our customers competently
Benefits
- Your secure future — a permanent employment contract in full-time or part-time
- Maximum work–life balance — you benefit from a generous home-office/remote-work policy with state-of-the-art IT
- Your health bonus — subsidy for workplace glasses, weekly exercise program, bike leasing, regular vitamins and support for sports offerings
- Work where you want — location-independent remote work is possible
- Skip the traffic — Deutschlandticket for €35
- Start successfully — with our personal and professional onboarding and feel-good management
- Growth — we plan your professional development together and support you with free training opportunities
- You matter to us — with various benefits, company breakfasts, celebrations and team events for fun and cohesion, we ensure your satisfaction
- Approachable — high appreciation as well as short communication and decision-making paths
- In the heart of the city — office in a central location with good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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