Senior Support Technician resolving complex IT issues for diverse businesses. Collaborating with L1 technicians and leading technical projects for IT management services.
About the role
- IT User Help Desk Agent providing support for client's IT issues in Hamburg, Germany. Handling software and hardware disruptions in a professional environment.
Responsibilities
- Professionally receive incoming software and hardware incident reports in an enterprise customer environment
- Process incidents in the ticketing system: prioritization, classification and documentation
- Perform troubleshooting and initiate corrective actions
- Provide first-line assistance and solutions via remote support
- Escalate incidents to downstream teams or specialized units as needed
Requirements
- Strong interest in IT, with good communication and teamwork skills
- Excellent German language skills, spoken and written; English skills are an advantage
- Confident use of Windows 10 and Microsoft Office 365
- Nice to have: completed vocational training in the IT field or prior experience in IT support
Benefits
- Remote work possible after the probationary period
- Modern, well-equipped office on the Elbe with height-adjustable desks, two monitors per workstation, quiet and collaboration areas, and an on-site fitness studio with a personal trainer and yoga classes
- Central location with good transport links by train, bus and car, including free parking
- Employee referral bonus for successful hires
- Subsidy for the Deutschlandticket (local transit pass), participation in the JobRad company bike program, access to Corporate Benefits, an employee fan shop, employer contribution to the company pension plan, and more
- Support for personal and professional development, e.g., offering ITIL Foundation certification after successful onboarding
- Promotion of team spirit through regular company events such as summer parties and Christmas celebrations, and sponsorship for employee participation in sporting events (e.g., HafenCityRun in Hamburg)
- Family-friendly working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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