Hybrid Case Manager

at Daivergent

• Job title: Case Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $43,680 - $52,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, New York City, United States

About the role

• Case Manager role at Daivergent coordinating vocational rehabilitation services across New York. Engaging with clients and supporting coaches to ensure high-quality service delivery.

Responsibilities

• Meet in-person with service coordinators, VR counselors, school administrators, and state disability agency staff on a weekly basis at their New York offices.
• Conduct virtual meetings via Zoom, email, and phone with service coordinators, VR counselors, school administrators, and staff from state disability agencies to provide updates on client progress, address service-related questions, and ensure ongoing alignment.
• Represent Daivergent with professionalism while communicating client updates, resolving issues, and aligning on service plans.
• Manage the full client lifecycle from referral through onboarding, contract authorizations, engagement monitoring, and service closure.
• Monitor paused, stalled, or disengaged cases and complete follow-up or case closure.
• Support the onboarding of new coaches by providing program orientation and practical guidance on delivering services in both individual and group settings.
• Provide state-specific compliance guidance to coaches regarding ACCES-VR service codes, documentation requirements, and data standards for NY.
• Provide ongoing support to assigned coaches by responding to service delivery questions, assisting with issue resolution and escalations, and reinforcing service delivery expectations.
• Submit detailed, accurate, and timely case notes for all client, school, and agency interactions using Daivergent’s internal systems.
• Work closely with Daivergent billing team to request authorizations and amendments for client service plans.
• Conduct regular audits and quality assurance checks of coach notes.
• Participate in regular case meetings with other Case Managers to review escalations, support complex cases, and ensure consistent service delivery practices across teams.

Requirements

• 2+ years of direct case management experience in a disability or special education context.
• Bonus for experience liaising directly with state vocational rehabilitation counselors.
• 3+ years of direct disability service experience , such as special education, job coaching, behavioral therapy, life-skills training, or related fields.
• High School/GED required .
• Bachelor’s degree in disability services, special education, counseling, psychology, social work, or a related field preferred .
• Technical & Work Environment Based within 15 miles of New York City: given the importance of our in-person school, family, and VR relationships, the ideal candidate is located near NYC.
• Comfortable working in a remote, technology-driven environment .
• Strong ability to document interactions clearly and maintain organized workflows within digital systems.