Hybrid Senior Process Architect – HR Technology

at CVS Health

• Job title: Senior Process Architect – HR Technology
• Job type: Full Time
• Experience level: Senior
• Salary: $118,450 - $260,590 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Scottsdale, United States

About the role

• Senior Process Architect optimizing HR technology processes at CVS Health. Leading product development and cross-functional collaboration to enhance operational efficiency.

Responsibilities

• Contributes to product strategy by leading the development and enhancement of digital products or services.
• Conducts market research, collaborates with cross-functional teams, designs user experiences, and oversees the product development lifecycle.
• Applies expertise in user-centric design, agile methodologies, and market trends to help drive the success of digital products and ensure they meet customer needs and expectations.
• Identifies inefficiencies and gaps in HR and payroll systems and processes, and documents findings and collaborates with technical teams to develop solutions.
• Handles different aspects of the entire product life cycle from developing ideas to prototyping and testing new features and product ideas.
• Creates features and stories for current and future products based on consumer insights, research, business goals, and Customer Experience (CX) needs.
• Develops testing procedures for onsite, monthly, and quarterly assessments with detailed documentation review.
• Coordinates with business teams and other key business partners to create a product vision, understand and help identify business value, understand required use cases and capabilities and translate these into product requirements.
• Coordinates with talented technical partners from engineering, data science, user design, and architecture teams in a fast-paced, agile development process to successfully enhance the company's competitive advantage in the industry.
• Approves budget resource levels and product iterations, schedules, releases, and roadmaps to maintain speed to market and differentiation.
• Analyzes and refines existing workflows to enhance efficiency, reduce waste, and align operations with strategic objectives and standardized technology solutions.
• Establishes and enforces best practices and streamlined processes to drive operational efficiency and consistency across teams.
• Creates and delivers clear, compelling presentations to stakeholders.
• Communicates complex process flows and project updates effectively.
• Develops visual process flows to illustrate current and future state processes and explains these flows to both technical and non-technical audiences.
• Collaborates cross-functionally in Agile environments and develops product model frameworks to drive iterative process improvements and deliver optimized, user-centric business solutions.

Requirements

• 7+ years' experience as a business analyst or process architect with expertise in defining current state business processes and building strategy for optimal future state.
• 5+ years' experience with visualization tools like: Visio, Lucid, PowerPoint, Microsoft Excel.
• 5+ years' experience with Agile and project management tools like: Jira, SharePoint, Microsoft Project and other Microsoft Office tools.
• 5+ years' experience managing and prioritizing multiple initiatives simultaneously.
• 3+ years' experience building vision for Technical Products, and driving execution and delivery (planning, delivering, and supporting).
• 3+ years' experience in portfolio review presentations and stakeholder communication.
• 3+ years' experience working in HR Technology (HRIS/HRIT).

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.