Customer Service Advocate providing premium support for BMW Financial Services customers through various channels. Engaging in cross - functional tasks while ensuring compliance and customer satisfaction.
About the role
- Customer Service Representative providing assistance with travel-related customer inquiries in the Chicago area. Handling calls and ensuring efficient resolution of customer issues.
Responsibilities
- Provides service to customers who require assistance with issues involving travel in the Chicago area
- Responsible for providing professional, knowledgeable and courteous call support to all patrons and transit operators
- Answers all incoming phone calls from customers related to travel information
- Performs all assigned tasks as quickly and accurately as possible
- Follows all established policies, procedures and written/verbal instructions
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
- Initiates outbound call as needed
- Performs other duties as assigned
Requirements
- High school degree, or equivalent, plus 1-2 years of related experience; Customer Service/Call Center preferred
- Some college coursework preferred
- Must be a good team player
- Must possess a positive attitude
- Must excel in a fast-paced environment
- Able to work and respond in a high volume situation
- Willing to work extended hours
- Ability to type 40 plus word per minute (WPM)
- Proficient in Microsoft Office
Benefits
- medical, dental and vision insurance
- company-paid disability (company continues full pay and benefits for up to six weeks)
- life insurance options
- critical illness and accident coverages
- Flexible Spending Accounts
- pre-paid legal plan
- travel accident insurance
- award-winning well-being program which includes an employer-funded lifestyle spending account
- up to six weeks of paid parental leave
- 401k Retirement Plan with a company match
- backup childcare
- pet care
- pet insurance
- virtual tutoring
- tuition reimbursement program
- 11 paid holidays throughout the calendar year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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