Senior Commercial Banking professional responsible for new business acquisition. Developing relationships and guiding clients through financial services at United Community Bank.
About the role
- Veterinary Relationship Manager responsible for driving growth and optimizing key veterinary customer accounts. Collaborates with account executives to enhance product adoption and customer satisfaction in Maine.
Responsibilities
- Serves as the key sales contact to optimize and support accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets
- Leads the sales organization in achieving and exceeding revenue and gross profit goals through customer relationship nurturing
- Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption
- Predicts customer needs, pain points, and opportunities to proactively generate potential Vet Suite opportunities and drive further growth and adoption within the sales segment
- Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue Vet Suite leads to maximize growth potential and customer value; communicates Vet Suite leads to VAEs via Salesforce.com (SFDC)
- Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience
- Creates internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts
- Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships
- Secures deals across all product offerings and manages contract renewals to ensure ongoing customer satisfaction and retention
- Supports Regional Director serving as a peer leader in the region by mentoring new VRMs through onboarding process, sharing best practices within region and zone and aiding in coaching other team members towards these practices
- Supports Regional Director in developing and executing regional strategies
Requirements
- Bachelor’s degree or equivalent experience in Business, Communications, or a related field is required
- Minimum of 5 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry
- Proven history of consistently exceeding sales quotas and delivering on other objectives as assigned by management
- Previous experience serving as a “player coach” by mentoring new hires or coaching teammates to improve performance
Benefits
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
- Certain positions may include eligibility for a short term incentive plan
Job title
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