Veterinary Relationship Manager responsible for driving growth and optimizing key veterinary customer accounts. Collaborates with account executives to enhance product adoption and customer satisfaction in Maine.
Responsibilities
Serves as the key sales contact to optimize and support accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets
Leads the sales organization in achieving and exceeding revenue and gross profit goals through customer relationship nurturing
Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption
Predicts customer needs, pain points, and opportunities to proactively generate potential Vet Suite opportunities and drive further growth and adoption within the sales segment
Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue Vet Suite leads to maximize growth potential and customer value; communicates Vet Suite leads to VAEs via Salesforce.com (SFDC)
Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience
Creates internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts
Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships
Secures deals across all product offerings and manages contract renewals to ensure ongoing customer satisfaction and retention
Supports Regional Director serving as a peer leader in the region by mentoring new VRMs through onboarding process, sharing best practices within region and zone and aiding in coaching other team members towards these practices
Supports Regional Director in developing and executing regional strategies
Requirements
Bachelor’s degree or equivalent experience in Business, Communications, or a related field is required
Minimum of 5 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry
Proven history of consistently exceeding sales quotas and delivering on other objectives as assigned by management
Previous experience serving as a “player coach” by mentoring new hires or coaching teammates to improve performance
Benefits
401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short term incentive plan
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