Hybrid Veterinary Relationship Manager

Posted 2 months ago

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About the role

  • Veterinary Relationship Manager responsible for driving growth and optimizing key veterinary customer accounts. Collaborates with account executives to enhance product adoption and customer satisfaction in Maine.

Responsibilities

  • Serves as the key sales contact to optimize and support accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets
  • Leads the sales organization in achieving and exceeding revenue and gross profit goals through customer relationship nurturing
  • Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption
  • Predicts customer needs, pain points, and opportunities to proactively generate potential Vet Suite opportunities and drive further growth and adoption within the sales segment
  • Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue Vet Suite leads to maximize growth potential and customer value; communicates Vet Suite leads to VAEs via Salesforce.com (SFDC)
  • Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience
  • Creates internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts
  • Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships
  • Secures deals across all product offerings and manages contract renewals to ensure ongoing customer satisfaction and retention
  • Supports Regional Director serving as a peer leader in the region by mentoring new VRMs through onboarding process, sharing best practices within region and zone and aiding in coaching other team members towards these practices
  • Supports Regional Director in developing and executing regional strategies

Requirements

  • Bachelor’s degree or equivalent experience in Business, Communications, or a related field is required
  • Minimum of 5 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry
  • Proven history of consistently exceeding sales quotas and delivering on other objectives as assigned by management
  • Previous experience serving as a “player coach” by mentoring new hires or coaching teammates to improve performance

Benefits

  • 401k savings & company match
  • Paid time off
  • Paid holidays
  • Maternity leave
  • Parental leave
  • Military leave
  • Other leaves of absence
  • Health, dental, and vision benefits
  • Health savings accounts
  • Flexible spending accounts
  • Life & disability benefits​
  • Identity theft protection
  • Pet insurance
  • Certain positions may include eligibility for a short term incentive plan

Job title

Veterinary Relationship Manager

Job type

Experience level

Mid levelSenior

Salary

$65,100 - $93,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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