Key Account Manager overseeing B2B client accounts in the advertising sector. Focusing on customer retention and revenue growth with no cold calling involved.
About the role
- Senior Account Manager on Integrated Communications team at Sundae Creative. Managing client accounts and creating impactful PR strategies for brand growth.
Responsibilities
- Lead high-level client strategy conversations, translating business objectives into integrated PR + influencer roadmaps.
- Identify and drive organic growth opportunities within existing accounts, contributing to annual revenue expansion targets.
- Architect integrated earned media + creator strategies that align with brand positioning, audience insights, and platform trends.
- Drive earned media performance (target average placements per campaign), prioritizing top-tier and culturally relevant coverage.
- Set quality standards for campaign execution and client communication across the team.
- Mentor and develop junior team members across PR and influencer disciplines, ensuring skill progression and accountability.
- Contribute to agency thought leadership through panels, media commentary, or published insights annually.
- Maintain exceptional organizational standards with zero follow-up required on key deliverables.
Requirements
- Bachelor's degree or Graduate diploma in PR, communications or related field.
- 6-8+ years of previous experience in PR account management working in an agency setting.
- Previous experience working with fashion & lifestyle brands including but not limited to the following industries: fashion, beauty, travel, tourism, design, food & beverage.
- Strong media and influencer network with proven experience building long-term relationships.
- Demonstrated ability to execute multi-channel campaigns (press + social/influencer).
- Solid understanding of content performance metrics, influencer ROI, and social media analytics.
- Excellent project management, communication, and presentation skills.
- Professional-level proficiency in French and English, or full bilingualism, is a fantastic bonus!
Benefits
- Unlock unlimited paid vacation after one year, supported by trust, accountability, and alignment with team needs.
- Enjoy early Fridays year-round, with work wrapping up at 2PM every Friday.
- Office closure every year between Christmas and New Year’s, so you can fully unplug and spend time with loved ones.
- Full medical, dental, and vision coverage for you and your loved ones, available after just one month.
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