HR Operations Analyst developing agile business solutions for MMC. Focusing on optimization of HR processes and supporting Workday system enhancements with an emphasis on user experience.
About the role
- IT Business Process Specialist supporting transformation and standardization of IT processes in the leading packaging company Coveris. Collaborating with various departments and ensuring alignment with business objectives.
Responsibilities
- Conduct process reviews within IT to identify inefficiencies or bottlenecks
- Map current workflows using process modeling tools (e.g., BPMN, flowcharts)
- Define key performance indicators (KPIs) for IT processes
- Measure metrics such as cost savings and SLA compliance after implementing changes
- Create and maintain clear, detailed documentation for IT processes, workflows, and procedures
- Conduct regular meetings with all key stakeholders for feedback and requirements gathering
- Coordinate efforts across departments to ensure IT processes are aligned with business objectives
- Work closely with other IT teams to deliver new IT processes
Requirements
- Bachelor's degree in Information Technology, Business Processes, or a related field
- Professional experience designing IT service management and business processes or in a similar role
- Solid knowledge of IT service management frameworks (e.g., ITIL); relevant certification is a plus
- Experience with IT service management tools (e.g., ServiceNow, Jira Service Desk)
- Ideally familiar with Active Directory, Microsoft 365, and basic networking concepts
- Strong general IT knowledge and a solid understanding of IT technologies and best practices
- Customer-focused with strong communication skills
- Ability to explain IT topics clearly to non-technical users
- Problem-solving mindset and ability to diagnose and resolve issues by creating/standardizing processes
- Strong analytical skills and drive to initiate and implement necessary changes
- Willingness to travel internationally (approx. 20%) to support workshops, project meetings, or stakeholder sessions
- Self-starter with the ability to organize priorities and manage own work environment
- Fluent in spoken and written English
- Good MS Office skills
Benefits
- High level of responsibility, personal development opportunities, and room for initiative
- Position in a growing, internationally oriented company
- Be part of a professional and committed team
- Motivating work environment and performance-based compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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