Hybrid Business Operations Analyst

at Coupa Software

• Job title: Business Operations Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bogota, Colombia

About the role

• Business Operations Analyst updating and correcting Salesforce opportunities with a collaborative global team at Coupa. Ensure accurate revenue recognition while supporting provisioning processes and customer entitlements.

Responsibilities

• As a Business Operations Analyst you will be working with a global team to update, review, analyze and correct all closed / won Salesforce opportunities on a daily basis.
• The order management team will take ownership of all opportunities post the order form being signed to ensure all relevant fields are updated on the Salesforce record within 24 hours and in accordance with a defined runbook.
• The position will also be supporting the overall provisioning process, ensuring the delivery of subscription products to the customer in accordance with our documented process.
• This includes ensuring accurate entitlements analysis and coordination with the revenue and FP&A teams to ensure accurate revenue recognition and financial planning.
• The ideal candidate is someone who has a passion for ensuring an accurate and aligned process, will be able to support the CVM and Sale teams with contract and entitlement questions, and effectively maintain the accuracy of our global customer entitlement records.

Requirements

• Strong communication skills; fluent in English and experienced working with US-based teams.
• Advanced technical proficiency: expert in Excel; proficient in Salesforce, Google Mail/Drive; experienced with Jira and Confluence.
• Highly analytical, investigative, and detail-oriented—able to research unfamiliar accounts and manage large amounts of information accurately.
• Methodical and consistent work style with the ability to perform repetitive tasks without loss of quality.
• Proven ability to work cross-functionally, create process documentation, and understand process maps for effective training and collaboration.
• Experience managing multiple finance-related projects simultaneously while maintaining high-quality deliverables.

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.