Operations and Quality Specialist at PPLM ensuring quality standards and efficient operations in health centers. Collaborating with clinical and administrative teams while managing multiple projects in a hybrid work model.
About the role
- Chargé de relation client responsible for managing customer relations and satisfaction at Sonepar. Engaging with clients through various communication channels and ensuring optimal customer service.
Responsibilities
- Gestion de la relation client à distance
- Accueillir et accompagner les clients (téléphone, mail, agence)
- Assurer la satisfaction client en garantissant une qualité de service optimale
- Saisir et suivre les commandes clients et fournisseurs
- Assurer la coordination des livraisons et informer les clients sur les disponibilités
- Gérer les litiges en collaboration avec les équipes concernées
- Maintenir un lien de proximité avec les clients, de l’ouverture de compte à l’après-vente
- Appliquer les règles de sécurité et les process métiers en vigueur
- Respecter le règlement intérieur et le code de conduite de l’entreprise
Requirements
- Gestion de la relation client à distance
- Accueillir et accompagner les clients (téléphone, mail, agence)
- Assurer la satisfaction client en garantissant une qualité de service optimale
- Saisir et suivre les commandes clients et fournisseurs
- Assurer la coordination des livraisons et informer les clients sur les disponibilités
- Gérer les litiges en collaboration avec les équipes concernées
- Maintenir un lien de proximité avec les clients, de l’ouverture de compte à l’après-vente
- Appliquer les règles de sécurité et les process métiers en vigueur
- Respecter le règlement intérieur et le code de conduite de l’entreprise
Benefits
- Tickets restaurant
- participation
- intéressement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
TD
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