Strategic Account Manager driving business growth and client satisfaction for LRQA in inspections. Cultivating relationships and maximizing revenue in the Houston or Greater Texas/Louisiana region.
About the role
- Account Management Specialist managing customer communications and order fulfillment in aluminum supply chain operations. Liaison between customers and manufacturing for optimized service delivery.
Responsibilities
- The Account Management Specialist manages communications with our customers, our manufacturing plant, and outside processors/tollers as required.
- Relationships are developed with the respective contacts at each customer location to assure accurate and timely order fulfillment which drives and sustains continued sales.
- Customer Relations: This position is a key liaison between the organization and our customers acting as a primary contact to customer materials contacts to build and maintain rapport analyzing and anticipating customers’ needs, requiring a high level of communication and organization skills.
- Serve as a primary contact point for customers regarding shipments, short-term forecasting through EDI, and system issues.
- Research and respond to order status inquires, expedite requests, inventory and lead time inquires, and trial requests.
- Resolve all customer issues and complaints.
- Analyze significant discrepancies between the customers forecasted demand and the real consumption developing, communicating, and promoting internal and external action plans to resolve/align.
- Process and enter orders into the applicable systems as required for products and track progress until their completion.
- Perform and transmit stocks movements corresponding to the deliveries and pick up locations, monitor and audit inventory for aging and correctness.
- Ensure pricing is correctly into applicable system per the customer purchase order during the order entry process.
- Manage supply flow to ensure customer demand covered to ship on time in full, escalating issues as needed.
- Support Sales and Technical Team members as well as day-to-day operations.
- Assist in new business program launches- establishing new customer relationships, process and or material flow paths, and system updates/modifications.
Requirements
- High School diploma required
- Bachelors degree in Business Management or related field, or 1-3 Years commensurate experience in Account or Delivery Management and/or Supply Chain preferred
- Demonstration of analytical, communication and organizational skills required
- Exceptional computer skills required
- Enterprise Resource System (ERP) experience is a plus
Benefits
- Medical, dental, and vision insurance
- Health savings accounts - Company funded contribution
- Dependent Care Flexible Spending Account - Company funded contribution
- Company-paid basic life insurance
- 401(k) savings plan with company matching contributions
- Employee Assistance Programs
- Tuition Assistance Program
- Student Loan Repayment Program
- Paid Parental Leave
- Paid Vacation
- Paid Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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