Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
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Hybrid Customer Service Sales Representative, German-speaking – Fashion Industry
Posted last month
About the role
- Customer Service Sales Representative managing German-speaking customer inquiries for fashion brands. Resolving demands and maintaining customer satisfaction through effective communication and sales techniques.
Responsibilities
- Take incoming customer and from boutiques and shops calls and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Ensure contractual SLA is maintained.
Requirements
- Have a proficient or bilingual level of German , and advanced level of English.
- Have minimum of 1-year relevant experience in fashion retail or retail.
- Have knowledge of sales techniques (up-/cross-selling, objection handling, etc ).
- Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads.
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs.
- Have exceptional customer-facing and customer-care skills.
- Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office.
Benefits
- Full-time 39 hours /week temporary contract: Rotative Monday to Saturday from 8 AM to 7 PM (With one hour lunch).
- Working maximum 2 Saturdays per month (having another day off during the week).
- One week from 8 am to 5 pm, and another from 10 am to 7 pm.
- Central location in Barcelona.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses
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