Technical Analyst at PCS Retirement, LLC translating business needs into technical requirements. Driving process improvements and optimizing system integrations to support operational goals.
About the role
- Associate Technical Analyst overseeing incident management within the Service Desk team. Collaborating with various teams to ensure effective incident resolutions in a technology services provider.
Responsibilities
- Overseeing and coordinating the entire incident management process within the organization.
- Identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations.
- Working closely with various teams to ensure effective management of incidents.
- Maintaining detailed and accurate records of all requests, including relevant information, actions taken, and resolutions.
- Generating and analyzing reports on request management performance, identifying trends and areas for improvement.
Requirements
- Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory)
- 6 Months – 3 Year in Service Desk (Calls & Chats / Email / Requests)
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Problem-solving and critical thinking abilities.
- Ability to work collaboratively in a team with a 24/7 work environment.
Benefits
- Opportunities for career advancement
- Professional development
- Culture of continuous improvement and forward-thinking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Integration Support Engineer providing technical support for Stream products and services. Collaborating with customers and internal teams throughout their integration lifecycle.
Technical Support Engineer at Hypernode serving as the first point of contact for customer queries. Assisting with technical issues related to web hosting and ensuring high - quality support.
Loan Analyst supporting servicing of CMBS loans at PNC. Collaborating with teams to ensure compliance and timely reporting.
Technician providing IT support for users and maintenance in an inclusive service company specializing in durable jobs for individuals with disabilities. Involves various IT tasks and user assistance.
Join Saab as a Product Support Engineer focusing on Integrated Logistics Support. Collaborate across teams to ensure product meets operational and reliability standards.
Technical Support Engineer supporting enterprise customers with cloud platform. Answering technical questions, troubleshooting issues, and ensuring customer success.
Technical Support Specialist providing post - sales technical support in compressor products. Collaborating with teams to resolve complex issues and enhance customer satisfaction through in - depth training.
Technical Support Senior Engineer providing support to distributors and end users in Comfort Chiller systems. Collaborating with teams for improved product performance and service solutions in the UK.
Technical Support Engineer addressing customer issues and platform improvements at Lilt. Collaborating with teams using AI to transform communication access for all.