About the role

  • Coles Online Manager responsible for daily operation of online department and customer experience. Leading a team of Personal Shoppers for efficient online orders management and delivery.

Responsibilities

  • Full accountability for the day-to-day running of the online department
  • Contributing to a customer experience that’s welcoming and inspiring
  • Overseeing a team of Personal Shoppers for online orders selection and packing
  • Responsible for orders picked up as part of click and collect / concierge service or delivered to customers

Requirements

  • Leadership experience with the ability to coach and develop your team
  • Team approach to meeting sales targets, cost control and rostering needs
  • Ensure visual merchandising, safety, compliance and stock management standards are met
  • Customer obsessed and seek to better understand diverse customers
  • Drive a one team culture that recognises and celebrates success

Benefits

  • 5% discount all year round on supermarket and liquor online and in-store purchases
  • Double discount (10%) at various times throughout the year
  • Hotdeals exclusive to team members that translate into additional savings
  • Give and receive recognition linked to Coles values through digital recognition platform ‘mythanks’
  • Accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers
  • Comprehensive induction, management and people leadership training provided
  • Access to novated car leases for eligible team members
  • Investment in your future through annual team member share plan offer
  • Paid parental leave for permanent team members

Job title

Online Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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