Practice Manager role in equine veterinary network overseeing daily operations, managing employees, and enhancing client - centered care across locations.
About the role
- Incident, Problem & Change Manager at Giesecke+Devrient ensuring service stability and effective communication during critical situations. Leading Major Incidents and improving IT service management.
Responsibilities
- Take full command of Major Incidents, ensuring fast restoration, clear timelines, and effective stakeholder communication
- Act as the single point of authority during Major Incidents, coordinating technical teams and driving resolution
- Own the Problem Management lifecycle, including backlog prioritization and quality of Root Cause Analysis (RCA)
- Drive corrective and preventive actions to avoid incident recurrence
- Partner closely with the Service Delivery Manager (SDM) to ensure risk-aware and well-governed change enablement
- Own change policies, calendars, CAB/ECAB governance, and metrics
- Drive improvements in change success rate, lead time, and reduction of failed or rolled-back changes
- Work closely with the Incident & Quality Lead, L1 NOC Engineers, SDM, and SQM to ensure knowledge sharing, service quality, and compliance
Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or similar
- 3+ years of experience in Incident, Problem, and/or Change Management within IT operations, Service Desk, or NOC environments
- Strong knowledge of ITIL practices, especially Incident, Problem, and Change Enablement
- Proven experience leading Major Incidents and driving RCA quality
- Experience working with CAB/ECAB, change calendars, and risk assessment
- Solid understanding of IT service metrics (SLA, MTTR, change success rate)
- ITIL certification is a strong plus
- Experience in regulated or high-availability environments is highly valued
Benefits
- Flexible compensation (health insurance, transport, training, nursery vouchers)
- Parking
- On-site canteen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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