Hybrid Customer Lifecycle Manager – Growth

at Coles Group

• Job title: Customer Lifecycle Manager – Growth
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Hawthorn East, Australia

About the role

• Customer Lifecycle Manager personalising customer journeys for Coles, driving incremental sales through cross-functional collaboration and best practices.

Responsibilities

• Personalise customer journeys and deliver activity that shifts customer behaviour and drives incremental sales.
• Deliver weekly lifecycle activity informed by insights and performance data.
• Map customer journeys and ensure best-practice experiences across touchpoints.
• Collaborate cross-functionally with trade, data, analytics, engineering and brand teams to coordinate weekly and always-on activity that resonates with customers.
• Drive automation and streamline processes to improve efficiency and outcomes.

Requirements

• A strong understanding of marketing automation and personalisation.
• Collaborative style with confidence working across data, engineering, and analytics.
• Excellent project management and attention to detail.
• Commercial mindset and comfort working to measurable sales outcomes.

Benefits

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.