Monitor the status of integrations between the collections platform and external channels. Identify any failures, contact support and follow up until resolved.
Triage and handle tickets via ServiceNow and Dynamics.
Analyze behaviors in the collections system and in academic/financial systems.
Perform ad-hoc portfolio distributions.
Monitor import and export of negative-listing files in the collections system and with Serasa and Boa Vista.
Verify that upload and negative-listing files comply with specifications and that SFTP postings are occurring normally.
Maintain suppression/inhibition lists for actions.
Propose improvements and automations; specify requirements, validate deliveries, and manage implementation with internal stakeholders.
Interact with internal teams in Operations, Strategy and Technology.
Interact with vendors and internal and external clients.
Use Excel (intermediate level) to prepare reports and financial analyses.
Work in a team to ensure the efficiency of credit and collections processes.
Requirements
Degree in Business Administration, Economics or related fields.
Prior experience in credit analysis and collections.
Proficiency in Excel.
Proactivity and negotiation skills.
Excellent communication and teamwork skills.
Resilience and results orientation.
Advantage: knowledge of databases (SQL and PLSQL).
Benefits
Profit sharing: celebrating results is part of Cogna’s way.
Meal or grocery allowance: provided on a flexible benefits card.
Medical insurance: a comprehensive health plan with dependent coverage and cost-sharing.
Dental care: available to keep your smile healthy.
Tuition scholarships for undergraduate and graduate programs: access to our educational units for you and your dependents (spouse and children).
Birthday day off: choose a day to relax and celebrate.
SESC partnership: access to programs that enhance quality of life.
Univers pharmacy partnership: discounts on a variety of medications.
Corporate university: a range of free learning paths and courses at our corporate university to help you keep growing with us.
Discounts on books: purchase top titles from our publishers at a reduced price.
Wellhub (Gympass): resources to help you stay active in your daily life.
Ninho program: dedicated support for families expecting a new baby.
Valoriza - Internal Recruitment Program: accelerate your career through internal opportunities.
Job title
Junior Credit and Collections Analyst – Affirmative Action for Black or Brown Candidates
Analista de cobrança at Genesis Group focusing on client invoice approval cycles and relationship management. Involves credit recovery actions and monitoring accounts receivable processes.
Analyst responsible for management of company accounts receivable ensuring timely payments. Involves client account reconciliation, collections, and reporting tasks.
Coordinate credit card collections for cruise reservations and chargebacks at cruise line. Working with travel agents and passengers, maintaining organized case files and responding to credit card companies.
Collections Analyst managing and enhancing accounts receivable processes at Meltwater. Collaborating with teams to ensure prompt collection of debts and minimize losses while supporting customer relationships.
Provide billing and collections support for Stuart's France operations. Work in a hybrid model with a strong focus on customer invoicing and debt management.
ITC Sr. Team Lead - Collections overseeing daily work priorities and Accounts Receivable issues. Ensuring compliance and improving team efficiency in a hybrid work model.
Chargé de recouvrement pour Logitrade gérant un portefeuille de grands comptes. Assurant le recouvrement de créances et optimisant les délais de paiement.
Collections Team Lead managing and developing accounts receivable team at Uline. Overseeing customer service and payment collection strategies in a growing North American company.
French - speaking Collections Executive at YouLend promoting sustainable relationships with customers. Responsible for resolution of under - paying customers within a fast - growing fintech environment.
Medical Collections and Revenue Cycle Specialist focusing on collections, claim denials, and compliance. Managing AR processes and maintaining customer relationships in a healthcare setting.