Analyst in credit and collection ensuring efficient financial processes at Cogna. Collaborating with teams for system improvements and providing support for integrations.
Responsibilities
Monitor the status of integrations between the collections platform and external channels. Identify any failures, contact support and follow up until resolved.
Triage and handle tickets via ServiceNow and Dynamics.
Analyze behaviors in the collections system and in academic/financial systems.
Perform ad-hoc portfolio distributions.
Monitor import and export of negative-listing files in the collections system and with Serasa and Boa Vista.
Verify that upload and negative-listing files comply with specifications and that SFTP postings are occurring normally.
Maintain suppression/inhibition lists for actions.
Propose improvements and automations; specify requirements, validate deliveries, and manage implementation with internal stakeholders.
Interact with internal teams in Operations, Strategy and Technology.
Interact with vendors and internal and external clients.
Use Excel (intermediate level) to prepare reports and financial analyses.
Work in a team to ensure the efficiency of credit and collections processes.
Requirements
Degree in Business Administration, Economics or related fields.
Prior experience in credit analysis and collections.
Proficiency in Excel.
Proactivity and negotiation skills.
Excellent communication and teamwork skills.
Resilience and results orientation.
Advantage: knowledge of databases (SQL and PLSQL).
Benefits
Profit sharing: celebrating results is part of Cogna’s way.
Meal or grocery allowance: provided on a flexible benefits card.
Medical insurance: a comprehensive health plan with dependent coverage and cost-sharing.
Dental care: available to keep your smile healthy.
Tuition scholarships for undergraduate and graduate programs: access to our educational units for you and your dependents (spouse and children).
Birthday day off: choose a day to relax and celebrate.
SESC partnership: access to programs that enhance quality of life.
Univers pharmacy partnership: discounts on a variety of medications.
Corporate university: a range of free learning paths and courses at our corporate university to help you keep growing with us.
Discounts on books: purchase top titles from our publishers at a reduced price.
Wellhub (Gympass): resources to help you stay active in your daily life.
Ninho program: dedicated support for families expecting a new baby.
Valoriza - Internal Recruitment Program: accelerate your career through internal opportunities.
Job title
Junior Credit and Collections Analyst – Affirmative Action for Black or Brown Candidates
Financial specialist ensuring company liquidity through advanced credit and collections analysis. Engaging with business areas to mitigate risks and align practices with corporate guidelines.
Credit and Collections Analyst managing customer collections process at Metergy Solutions. Reviewing payment data and mitigating credit risk while fostering positive customer relationships.
Collections Senior Process Associate handling accounts receivable and customer disputes for international clients. Managing customer communications and collaborating with team members to improve processes.
Patient Collections Coordinator ensuring timely account payments for CVS Health. Handling patient accounts with a focus on customer service in a fast - paced environment.
Late Stage Collections Specialist negotiating loan repayments and advising borrowers on options for Carrington Mortgage Services. Handling diverse loan servicing functions with a focus on compliance and customer support.
Late Stage Collections Specialist I at Carrington Mortgage Services counseling borrowers on loan modification and collections. Responsible for managing calls and providing alternatives for borrowers in financial distress.
Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
Credit Analyst supporting credit and collections processes for Bridgestone's East Region teams. Maintaining compliance and collaboration with internal teams in a hybrid work environment.
Credit Analyst supporting credit and collections processes at Bridgestone. Collaborating with internal teams to ensure compliance and improve processes while maintaining customer accounts.