Coordinating subcontractor relationships and vendor management. Overseeing performance evaluation, scheduling, and process efficiencies within vendor operations.
About the role
- Administrative Coordinator managing referral requests and scheduling for IRAS rights advice service. Focused on providing accessible and timely access to rights advice for involuntary patients.
Responsibilities
- Maintain referral database and scheduling process
- Coordinate assignment and scheduling for IRAS rights advice meetings
- Maintain other tracking documents and registers for managing availability and facility in-person visits
- Troubleshoot technical issues with virtual meetings or appointment confirmations as needed
- Liaise with suppliers to solve any problems with automated systems
- Answer general inquiries by telephone and email
- Provide phone and email-based scheduling support to service users and staff
- Document public information requests, including time spent in the database
- Comply with IRAS procedures for requesting and scheduling meeting support
- Escalate more than basic questions or problems to supervisor
- Identify opportunities for ongoing quality improvement
Requirements
- Relevant post-secondary certification in Office Administration
- Demonstrated experience managing appointments and scheduling for a large or complex service
- Customer service experience, preferably in a healthcare setting
- Demonstrated experience providing client/customer support in a virtual environment
- Personal experience with mental health issues, services, or involuntary treatment is an asset
- Demonstrated experience communicating in a welcoming, trauma-informed and culturally safe way
- Experience working with others using collaboration and relationship-based approaches
- Successful completion of background screening checks including a criminal record check and education verification
Benefits
- Flexible working arrangement
- Occasional Saturday coverage
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