Dealership Controller overseeing financial records, compliance, and team management at Lithia & Driveway. Engaging in strategic operations, budgeting, and leader collaboration across dealerships.
About the role
- Front Office Manager leading the Front Office team to ensure guest satisfaction at INNSiDE Madrid. Overseeing daily operations and optimizing staff performance for excellence in service.
Responsibilities
- Liderar el departamento de Front Office, garantizando una experiencia excepcional para cada huésped y asegurando el correcto funcionamiento de las operaciones diarias de recepción, con un enfoque innovador, orientado al servicio y alineado con los estándares de INNSiDE by Meliá.
- Dirigir y motivar al equipo de Front Office, asegurando su desarrollo y alto rendimiento.
- Supervisar las operaciones de recepción: check-in, check-out, auditoría, atención al huésped, upselling y gestión de incidencias.
- Asegurar el cumplimiento de los estándares de marca, procedimientos operativos y políticas de calidad.
- Optimizar la experiencia del huésped mediante una comunicación cercana, proactiva y resolutiva.
- Coordinarse con Housekeeping, F&B y otros departamentos para garantizar una operación fluida.
- Gestionar la planificación de turnos, control de costes y análisis de KPIs del área.
- Contribuir al desempeño del hotel mediante iniciativas de revenue y upselling.
- Gestionar quejas o solicitudes especiales, actuando como referente del servicio y la experiencia INNSiDE.
Requirements
- Experiencia previa como Front Office Manager, Assistant Front Office Manager o posición similar en hoteles de 4*–5*.
- Nivel alto de inglés; valorable otros idiomas.
- Manejo de Opera PMS u otros sistemas similares.
- Excelentes habilidades de liderazgo, comunicación y orientación al cliente.
- Capacidad para trabajar en entornos dinámicos y resolver retos con creatividad y autonomía.
- Perfil orientado a la experiencia del cliente, con actitud fresca, flexible y curiosa, en línea con el ADN INNSiDE.
Benefits
- My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.
- My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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