Client Success Manager driving client satisfaction and solution adoption for fintech solutions. Collaborating with teams to achieve business goals and minimizing churn risk across client relationships.
About the role
- Senior Customer Success Manager in a hybrid role at Cludo maintaining customer relationships and analyzing insights for growth opportunities. Supporting engagement strategies and nurturing customer success initiatives.
Responsibilities
- Maintain and nurture a large group of customers through 1:1 interactions or campaigns (webinars, emails, etc.)
- Analyze data and collect and report insights on customers to deliver high-impact solutions
- Identify growth opportunities and assess potential risks
- Support customer on our product
- Develop customer engagement programs and campaigns at scale
- Encourage customer interaction through manual and automated touchpoints
- Retain and expand your book of business
Requirements
- 3+ years of experience in Customer Success or a related customer-facing position within a SaaS company
- Excellent written and verbal skills
- A high level of empathy with the ability to adapt to the individual customer’s experience, persona, and skillset
- High level of initiative to explore new ways of improving the customer experience
- High level of efficiency and the ability to navigate and prioritize between many tasks
- Experience in working with customer relationship applications (customer success platforms, CRMs, support)
Benefits
- Attractive monthly bonus for achieving goals
- Caring leadership who values the voice of their people and prioritizes mental well-being
- Virtual-first mindset with flexibility on how and where we work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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