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About the role
- Customer Success Manager ensuring the satisfaction of Cloudflare’s Enterprise customers. Managing post-sale experiences while advocating for customers' needs with a strong focus on relationship-building.
Responsibilities
- You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences.
- You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services.
- You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
- You will act as the primary point of contact for Cloudflare customers and will be "the face of the business".
- You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.
- You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.
- You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer’s business via quarterly reviews.
Requirements
- Strong communication skills in German and English (verbal and written)
- Bachelor's degree required, Master's degree is a plus
- 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management
- Strong understanding of computer networking, application and network security, and “how the internet works”
- Strong relationship-building skills and experience working with high value enterprise-level customers.
- Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure
- Excellent interpersonal communication and presentation skills.
- Experience with customer negotiations and handling difficult customer conversations
- High degree of empathy and a customer-centric mindset to ensure our customers’ success and satisfaction.
Benefits
- flexible work arrangements
- professional development
Job title
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Experience level
Salary
Not specified
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