HR Project & People Manager responsible for EOR projects in Germany, focusing on onboarding and client communication. Working in a hybrid environment with international teams.
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Hybrid People Operations Automation – Enablement Specialist
Posted 11 hours ago
About the role
- People Operations Automation & Enablement Specialist at Clio transforming HR tasks into automated solutions. Collaborating across departments and utilizing AI for optimized service delivery.
Responsibilities
- Identify recurring employee inquiries and operational bottlenecks, designing automated workflows and system enhancements that deflect Tier 1 tickets and drive employee self-service.
- Partner with cross-functional stakeholders (IT, Finance, Legal) to operationalize People initiatives, streamlining hand-offs and integrating tools to eliminate manual data entry and repetitive tasks.
- Act as the subject matter expert on utilizing AI and automation tooling within People Operations to enhance service delivery, speed up response times, and optimize internal workflows.
- Translate complex People policies and programs into intuitive, highly discoverable documentation, FAQs, and knowledge base architecture.
- Own the end-to-end lifecycle of Service Delivery content, implementing automated reviews and feedback loops to ensure all resources remain accurate and relevant as the company scales.
- Deep-dive into service delivery metrics (ticket volume trends, resolution times, SLA adherence, and knowledge base analytics) to pinpoint friction areas.
- Present data-backed recommendations to People leadership on where to deploy new automations, adjust policies, or improve the employee experience.
- Lead the execution and change management of continuous improvement initiatives, ensuring new automated processes are successfully adopted by the broader team and employee base.
Requirements
- 3–5+ years in People Operations, HRIS, IT Service Management with a primary focus on scaling service delivery, process engineering, or automation.
- Expertise in auditing multi-step processes to root out inefficiencies and automate manual work.
- Strong capability to architect internal knowledge, transforming complicated HR guidelines into easily digestible enablement materials.
- Hands-on experience configuring and optimizing ticketing systems and knowledge bases (e.g., Freshservice, Confluence) to streamline service delivery.
- Demonstrated ability to deploy AI technologies and automation solutions that optimize and scale internal service delivery.
- Comfort working in ambiguity and owning end-to-end solutions.
- Experience using data or metrics to drive operational improvements.
- Exceptional stakeholder management skills, with a track record of partnering smoothly with IT, Finance, and leadership to drive organizational change.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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