Animateur de la relation client en alternance chez Castorama à La Seyne - sur - Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.
About the role
- Entry level Customer Service Representative providing solutions to client inquiries for Citi. Assisting clients efficiently while ensuring compliance with regulations and company policies.
Responsibilities
- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge of specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 1-3 years’ work experience in a related role
- Proficient in Microsoft Office and Windows Operating Systems
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast pace environment
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad
- Proven ability to navigate multiple systems and customer service platforms concurrently
Benefits
- Competitive rates start at $20/hr!
- Day 1 Health Benefits!
- State of the Art facility
- Flexible Work Strategies
- Collaborative team environment
- 401(k) match
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Operational Support Specialist providing mission - critical operational and compliance support to federal customers in Annapolis Junction, Maryland. Handling day - to - day workflows, documentation, and training team members.
Operational Support Specialist providing mission - critical support to federal customer in Annapolis Junction, Maryland. Managing operational workflows and maintaining high - quality documentation.
Customer Experience Specialist providing world - class support to small business customers. Engaging proactively with clients and simplifying complex information for better service.
Customer Experience Specialist playing a key role in supporting small businesses with Xero. Engaging with customers and providing guidance through various support channels in a hybrid work setting.
Customer Service & Junior Property Expert role at Evalion involves customer communication and real estate valuation tasks. Position supports creation of expert assessments under guidance in Berlin or hybrid.
Technical Support Representative investigating and resolving product issues for Crown Equipment Corporation. Collaborating with technicians and warranty departments while based on the West Coast.
Customer Service Manager managing operations for a plumbing company. Ensuring seamless coordination between customers, technicians, and internal systems while enabling long - term success.
Customer Service Agent handling phone and written inquiries for MB Outdoor GmbH. Supporting an ECommerce company in the garden and outdoor products sector with a focus on customer satisfaction.
Customer Service Agent assisting clients of MB Outdoor GmbH, a leading eCommerce company in garden and outdoor furniture. Responsibilities include handling inquiries and improving processes collaboratively.