Operational Support Specialist providing mission - critical support to federal customer in Annapolis Junction, Maryland. Managing operational workflows and maintaining high - quality documentation.
WS
Onsite Operational Support Specialist, Level 3
Posted 19 minutes ago
About the role
- Operational Support Specialist providing mission-critical operational and compliance support to federal customers in Annapolis Junction, Maryland. Handling day-to-day workflows, documentation, and training team members.
Responsibilities
- Perform quality control on incoming requests, monitor, and process requests to closure.
- Perform quality control on incoming work items.
- Generate new actions based on incoming requests.
- Communicate and coordinate actions with stakeholders.
- Draft, format, and facilitate coordination of SPFs.
- Analyze and summarize key points relevant to government decision-makers.
- Prepare meeting agendas, record decisions, and track follow-on actions to closure.
- Collect and compile information to report statuses and metrics.
- Train new team members.
- Assists in designing and creating web pages, data storage mechanisms and, documenting new and existing procedures.
- Assists in the implementation of operating methods to improve processing, distribution of information, and process controls.
Requirements
- Relevant experience supporting compliance, legal, auditing, or operational mission functions
- Experience working in environments directly supporting customer missions (e.g., intelligence, collection, cybersecurity, or operations)
- Degree in Law, Business, Accounting, or a related field (such as Finance, Economics, Management, or Information Technology)
- Six (6) years of relevant experience with an Associate’s degree
- Five (5) years of relevant experience with a Bachelor’s degree
- Three (3) years of relevant experience with a Master’s degree
- Two (2) additional years of relevant experience may substitute for an Associate’s degree (up to eight (8) years total)
Benefits
- Health Insurance: Comprehensive medical, dental, and vision plans.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
- Professional Development: Opportunities for training, certifications, and career advancement.
- Work-Life Balance: Flexible work schedules and remote work options.
- Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.
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