Retail Customer Service & Sales Consultant at Telstra. Help customers find tech solutions and enhance their telecommunications experience through excellent service and collaboration.
About the role
- Operational Support Specialist providing mission-critical support to federal customer in Annapolis Junction, Maryland. Managing operational workflows and maintaining high-quality documentation.
Responsibilities
- Provide mission‑critical operational, compliance, and coordination support to a federal customer in the Annapolis Junction, Maryland area.
- Support day‑to‑day operational workflows by managing incoming actions, ensuring timely resolution, maintaining high‑quality documentation, and preparing materials for government decision‑makers.
- Maintain documentation (e.g., SOPs, official responses to actions, tracking spreadsheets and databases).
- Perform quality control on incoming requests, monitor and process requests to closure.
- Analyze and summarize key points relevant to government decision makers.
- Prepare meeting agendas, record decisions, and track follow-on actions to closure.
- Train new team members.
Requirements
- Degree in Law, Business, Accounting, or a related field (e.g., Finance, Economics, Management and Information Technology).
- Four (4) years of relevant experience with an Associate’s degree.
- Three (3) years of relevant experience with a Bachelor’s degree.
- One (1) year of relevant experience with a Master’s degree.
- Two (2) additional years of relevant experience may substitute for an Associate’s degree (up to six (6) years total).
- Must be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) with company match.
- Generous PTO policy including vacation, sick leave, and holidays.
- Opportunities for training, certifications, and career advancement.
- Flexible work schedules and remote work options.
- Employee assistance programs, wellness initiatives, and gym membership discounts.
Job title
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