Operational Support Specialist providing mission - critical support to federal customer in Annapolis Junction, Maryland. Managing operational workflows and maintaining high - quality documentation.
About the role
- Customer Experience Specialist playing a key role in supporting small businesses with Xero. Engaging with customers and providing guidance through various support channels in a hybrid work setting.
Responsibilities
- Play a vital role as a brand ambassador and trusted advisor
- Provide high-quality support and guidance through various channels
- Engage in proactive call campaigns for customer actions
- Utilize modern tools and technology for customer support
- Manage and resolve customer cases using platforms like Salesforce
- Adapt to the evolving CX strategy and product landscape
Requirements
- Experience from a service environment
- Clear, concise, and authentic communication style
- Confidence to make proactive outbound calls
- Growth mindset and readiness to learn
- Committed team player who helps others
- Proficiency with IT tools (Microsoft Office or Google Suite) and experience with accounting systems or case management tools is a bonus
Benefits
- Hybrid working arrangement
- Initial training period in the office five days a week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Operational Support Specialist providing mission - critical operational and compliance support to federal customers in Annapolis Junction, Maryland. Handling day - to - day workflows, documentation, and training team members.
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