Call Center Escalation Specialist managing authorization approvals and member escalations for SafeRide Health. Ensure high service standards in a hybrid work environment at our San Antonio office.
About the role
- Call Centre Advisor assisting with customer inquiries at Specsavers. Managing appointments and providing excellent customer service while collaborating with store teams and Directors.
Responsibilities
- Efficiently answer all telephone calls to the store responding positively to customer enquiries
- Inform the Director / Manager of days and times where appointments are at capacity
- Supporting the management of the diary of clinics
- Manage cancellations and where appropriate rescheduling appointments
- Confirm appointments with patients ahead of time
- Dealing with telephone queries and responding to online or email queries
- Ensure a copy of the following days appointments is produced each evening
- Advise customers of the current promotions and any relevant product information
- Support the Directors with ad-hoc tasks as required
- Act as an ambassador for Specsavers at all times
Requirements
- Previous Audiology knowledge / experience
- Fantastic communicator, able to adapt communication style to suit the audience
- A high level of interpersonal skills with the ability to build working relationships
- Experience of working in a fast-paced administration environment
- Excellent administration and organisational skills
- Systems literate, able to use different IT systems effectively including Office 365
- Excellent customer service approach
- Team worker with a positive can-do attitude
Benefits
- Bonus of £1000 annually
- Specsavers Perks – our discounted benefits scheme
- Outstanding clinical and professional development opportunities
- Discounted hearing and eyecare benefits
- 28 days annual leave including BHs
- Your birthday off to celebrate you!
- Free parking
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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