Call Center Escalation Specialist managing authorization approvals and member escalations for SafeRide Health. Ensure high service standards in a hybrid work environment at our San Antonio office.
About the role
- Call Centre Assistant providing customer service support at Specsavers. Answering calls and booking appointments in a retail optics environment.
Responsibilities
- Answering calls
- Booking Appointments
- Diary Management
- Communicating effectively with customers and clinicians
Requirements
- Passion for delivering great customer service
- Organised
- Active listener
- Ability to work in a team
- Experience in admin / call centre (desirable)
- Great communication skills (desirable)
Benefits
- 30 hours per week
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
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