Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
About the role
- Customer Success Representative providing technical and customer support at Common CENTS Solutions. Working in a fast-paced environment with a focus on delivering an A+ customer experience.
Responsibilities
- Provide timely and efficient application and basic technical support to existing customers via phone, web, or email
- Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time
- Must be able to learn and retain knowledge quickly
- Problem solving and troubleshooting skills are a must
- Deliver courteous and professional message with the ability to deliver an A+ customer experience
- Provide basic training to customers on installed products
- Call case management may require work outside normal business hours
- Participation in our afterhours support on call program
- Other duties as needed
Requirements
- Proven track record of consistently exceeding established measurements for goals and objectives
- Integrity and trust
- Perseverance and a passion for getting the job done
- Knowledge of POS Applications such as Micros/GEMpos is a plus
- Strong background in Microsoft Windows operating systems
- BS/BA in related field, Business or Technical - recommended but not required
- Microsoft SQL knowledge is a plus
- Experience with CRM software is preferred, as extensive use of Salesforce.com required
- Excellent verbal and written communication skills
- Strong organizational, time-management, attention to detail, and interpersonal skills
- Must possess an enthusiastic personality and foster a positive work environment
- Work as a team player with a customer-focused attitude
Benefits
- Company provides computer
- Mobile phone expense for on-call participation
- Bi-monthly expense reimbursements
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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