Customer Sales Service Support managing post - sales operations for food and beverage solutions. Ensuring timely deliveries and proper documentation in the MENA region.
About the role
- Sales Associate delivering world-class guest experience in Casa de Montecristo cigar lounges. Building customer relationships and achieving sales goals in a dynamic retail team.
Responsibilities
- Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
- Serves as a Casa de Montecristo brand ambassador.
- Build relationships with customers.
- Proactively and effectively communicate product features and benefits, as well as promotional information.
- Demonstrate a tenacious drive for results.
- Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
- Develop and maintain strong knowledge of Casa de Montecristo products.
- Assists in the complete operations of the store.
- Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
- Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
- Maintains visual and cleanliness standards to support the brand image.
- Ensures a comfortable, responsible and safe environment.
Requirements
- Previous experience in a retail, hospitality or other service-centric environment.
- POS and/or computer skills needed
- Cigar knowledge a plus
- Ability to work a flexible schedule (night, weekends, holidays)
- A track record of meeting challenging sales and operational goals
- Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
Benefits
- Exceptional interpersonal skills
- Hands on team player with a strong work-ethic
- Passionate and persistent about delivering a stellar guest experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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