IT Support Manager leading IT support team at Reward Gateway|Edenred. Managing services for Bulgaria and Australia in a hybrid work environment.
About the role
- Technical support specialist providing IT assistance and resolving hardware and software issues. Ensuring effective user support and participating in installation and configuration of systems.
Responsibilities
- Provides technical support and assistance to end users, including diagnosing and resolving hardware and software issues, setting up user accounts, and providing training and guidance on IT systems and applications.
- Participates in the installation, configuration, monitoring and technical support of all physical endpoints. This includes laptops, desktops, thin clients, printers, and mobile devices.
- Participates in the deployment and license management of all supported software.
- Provides Level One support to troubleshoot and resolve incidents.
- Accurately perform new user account creation, management, and deletion within Active Directory, according to documented IT processes and procedures.
- Manages print queues and drivers according to documented processes and procedures.
- Provides excellent customer support to all technology users.
- Ensures workstation adherence to all security requirements per the Acceptable Use and Information Security Policies.
- Participates in the rotating “on call” schedule with other members of the team for providing support to the business and partners after hours and on weekends.
- Adheres to all established hardware configuration standards.
- Documents and maintains technical documentation, including system configurations, troubleshooting procedures, and user guides, to ensure accurate and up-to-date information for IT systems and operations.
Requirements
- Associates degree in Computer Science, Information Systems or equivalent combination of education and experience.
- 1+ years of experience in a technical support role, preferably in a helpdesk or service desk environment.
- Experience with troubleshooting and resolving IT issues related to hardware, software, networking, and other IT systems.
- MCP, ITIL, A+ Certifications are desirable but not required.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Leads development and administration of competitive retirement benefits programs at American Family Insurance. Consulting on policies and strategies while managing projects and stakeholders.
IT Manager establishing operational leadership and delivering business value for Surety Solutions at RLI. Overseeing project delivery and developing IT professionals within the organization.
Franchise Audit Specialist ensuring consistency across Uline’s North American warehouse operations. Evaluating procedures and enhancing customer experience through audits and training documentation.
Business Unit Manager leading a regional marketing team for Chili, driving growth and P&L ownership through strategy and execution.
Business Unit Manager driving growth and operational excellence in the Mexican market. Leading teams and managing marketing strategies for business success.
IT Manager overseeing Azure / Entra ID management and user access provisioning in Estonia. Ensuring compliance, onboarding, and providing user support within a hybrid work environment.
IT Specialist assisting in Military IT Department with State and Federal Employees. Setting up workstations and solving IT issues with hardware and software.
IT Specialist providing computer support for State and Federal Employees in Military IT Department. Setting up workstations and solving hardware/software issues.
Loan Kit Technician ensuring the maintenance of surgical instrument sets at Arthrex. Supporting surgeons with world - class medical solutions in a fast - paced warehouse environment.