Scheduling Optimization Manager overseeing enterprise-wide provider scheduling optimization at Christiana Care Health System. Leading operational strategy and managing template lifecycle across service lines.
Responsibilities
Lead the operational strategy and execution of enterprise scheduling template optimization
Oversee the full lifecycle of template management, including intake, assessment, coordination, implementation, and post-implementation evaluation
Translate enterprise scheduling standards and leadership direction into structured workflows and clear execution plans for the Scheduling Optimization team
Direct and develop Scheduling Optimization Specialists
Establish and enforce standardized processes for template intake, prioritization, and execution across all supported practices and service lines
Implement robust quality assurance mechanisms
Serve as the operational escalation point for complex template issues
Partner with Epic, IT, and operational leaders to ensure alignment between system design, scheduling workflows, and access strategy
Identify and drive opportunities to improve scheduling efficiency and patient access through data-informed insights
Requirements
Bachelor’s degree required
Minimum of 5 years of experience in healthcare operations, access management, scheduling, or related field
Demonstrated experience in leading teams and managing operational workflows
Experience with EPIC scheduling functionality strongly preferred
Experience in process design, operational improvement, or system implementation preferred
Equivalent combination of education and experience may be considered
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