Hybrid Manager, Enterprise Scheduling Optimization

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About the role

  • Scheduling Optimization Manager overseeing enterprise-wide provider scheduling optimization at Christiana Care Health System. Leading operational strategy and managing template lifecycle across service lines.

Responsibilities

  • Lead the operational strategy and execution of enterprise scheduling template optimization
  • Oversee the full lifecycle of template management, including intake, assessment, coordination, implementation, and post-implementation evaluation
  • Translate enterprise scheduling standards and leadership direction into structured workflows and clear execution plans for the Scheduling Optimization team
  • Direct and develop Scheduling Optimization Specialists
  • Establish and enforce standardized processes for template intake, prioritization, and execution across all supported practices and service lines
  • Implement robust quality assurance mechanisms
  • Serve as the operational escalation point for complex template issues
  • Partner with Epic, IT, and operational leaders to ensure alignment between system design, scheduling workflows, and access strategy
  • Identify and drive opportunities to improve scheduling efficiency and patient access through data-informed insights

Requirements

  • Bachelor’s degree required
  • Minimum of 5 years of experience in healthcare operations, access management, scheduling, or related field
  • Demonstrated experience in leading teams and managing operational workflows
  • Experience with EPIC scheduling functionality strongly preferred
  • Experience in process design, operational improvement, or system implementation preferred
  • Equivalent combination of education and experience may be considered

Benefits

  • Health insurance
  • Paid time off
  • Retirement
  • Employee assistance program

Job title

Manager, Enterprise Scheduling Optimization

Job type

Experience level

Mid levelSenior

Salary

$73,611 - $117,790 per year

Degree requirement

Bachelor's Degree

Location requirements

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