Hybrid Manager, Technical Shared Services

at Emburse

• Job title: Manager, Technical Shared Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Manager of Technical Shared Services leading diverse teams at Emburse, overseeing project execution and innovative solutions in financial operations. Seeking expertise in SaaS and team leadership.

Responsibilities

• Team Leadership: Recruit, train, and manage a diverse team of Analysts, Engineers, and Team Leads, overseeing the full employee lifecycle from hiring to performance management.
• Strategic Execution: Translate company-wide strategic objectives into actionable team goals, ensuring all technical milestones align with broader business needs.
• Resource & Capacity Planning: Proactively forecast resource requirements and manage team utilization to ensure high-efficiency delivery across all projects.
• Performance Governance: Establish and maintain robust metrics to measure team progress, implementation ease, and overall productivity standards.
• Operational Reporting: Provide regular, data-driven reports to executive leadership regarding team performance, service targets, and project results.
• Process Innovation: Lead the continuous improvement of project methodologies and internal tools, recommending policy changes to drive operational efficiency.
• Stakeholder Partnership: Collaborate with internal departments to refine communications and workflows, ensuring an exemplary service experience for both internal and external clients.
• Technical Escalation Management: Serve as the primary lead for technical escalations to Development, overseeing documentation, testing, and progress tracking through resolution.
• Coaching & Culture: Foster a culture of accountability by clearly communicating job expectations and providing ongoing coaching to develop team members' technical and professional skills.

Requirements

• Education: Bachelor’s degree, college diploma, or equivalent professional experience in a related technical field.
• Leadership Experience: Minimum 3+ years in a leadership role managing direct reports, with a proven ability to assess team strengths, provide constructive feedback, and drive professional development.
• Technical Implementation: 3+ years of experience in software implementation or customer-facing technical services, specifically within a technology or SaaS environment.
• Domain Expertise: 3+ years of hands-on experience with Emburse products (or equivalent enterprise platforms) and a deep understanding of the competitive landscape and integrated partner ecosystems.
• Business Systems: Proficiency in administering CRMs, database-driven workflow tools, and financial management software to drive operational results.
• Strategic Acumen: Ability to connect team-level objectives to global company goals, adjusting processes and making data-driven recommendations to executive leadership.
• Stakeholder Management: Exceptional interpersonal skills with a focus on negotiation, diplomacy, and the ability to manage competing priorities from multiple internal and external stakeholders.
• Communication & Presentation: Superb verbal and written communication skills, including proficiency with business productivity suites and virtual presentation software.
• Culture & Values: A "learner’s mindset" with a commitment to continuous improvement and a track record of instilling core organizational values within a team.

Benefits

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.