Customer Service Representative managing customer inquiries, offers, and claims in Hamburg. Engaging with customers and supporting sales operations through ERP and CRM systems.
MA
Onsite Senior Sales Support Specialist
Posted 2 days ago
About the role
- Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI-driven solutions and measurable impact.
Responsibilities
- Ideate, Design & Execute sales transformation program focusing on growing strategic accounts across Group
- Translate complex business problems into AI-driven use cases and scalable digital solutions that deliver measurable revenue and productivity impact
- Develop market strategies through innovative ideation and research methodologies
- Identify relevant Capgemini solutions to be positioned based on client’s business priorities
- Work with the various units to drive cross-functional sales initiatives
- Drive cross-functional sales initiatives across multiple business units
- Analyze trends, data, demographics, pricing strategies and other information for sales transformation
- Build governance mechanism for portfolio performance and key performance indicators
Requirements
- Ability to create proactive and relevant pitch and conversation openers for stakeholders
- Prior experience in client facing roles (Sales / Consulting) preferred
- Hands-on understanding of: AI/ML concepts (not coding, but business application)
- GenAI (Copilots, ChatGPT, Gemini)
- Cross cultural / multi geography exposure preferred.
- Outstanding analytical and problem-solving skills, great attitude and team player
- Prior Delivery/Account Management (or mix of both) activities preferred
- Excellent presentation, negotiation, follow-up and closing skills
- Ability to lead, run consultative workshops
- Willing to travel as required
Benefits
- We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
- You are valued for who you are, and you can bring your original self to work.
- Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band.
- Also get to participate in internal sports events, yoga challenges, or marathons.
- Work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.
Customer Service Coordinator at Coates ensuring top - notch service for customers at Chinchilla branch. Coordinating equipment solutions and assisting customers with various needs.
Experienced Customer Service Representative managing customer inquiries and supporting order fulfillment. Collaborating with various teams to ensure customer satisfaction in a hybrid work environment.
Customer Service Representative II liaising with customers and providing product support in a fast - paced environment. Handling requests timely while managing multiple tasks and priorities.
Support Specialist managing distributor processes and communication for C.A. Fortune’s National Distributor Management Team. Fully remote role but offers hybrid options for local applicants in Chicago, IL.
Customer Service Representative at CMC Steel assisting customers with sales and product information. Engaging in both telephone and in - person interactions to drive sales and support operations.
Sales Support Specialist providing service and customer care for Milliken’s sales managers and external customers in India. Overseeing customer orders and enhancing business relationships.
Hybrid Customer Service & Technical Support Representative providing support for Itamar Medical products through calls and emails. Collaborating with team to resolve customer inquiries and enhancing product knowledge.
Customer Service Analyst managing repair purchase orders for commercial and military airline customers at Collins Aerospace. Requires university degree and less than 2 years in customer service.