Commercial Manager advancing AGL's energy transition strategy by managing renewable projects in Australia. Leading negotiations, developing investment cases, and coordinating project strategies within a dynamic energy market.
About the role
- Project Manager / Engagement Manager at Capgemini leading support and enhancement services while ensuring operational standards and SLA compliance.
Responsibilities
- Garantizar la correcta ejecución, monitoreo y evolución del servicio ADMS.
- Gestión integral del servicio AMS: soporte, mantenimientos y mejora continua.
- Asegurar el cumplimiento de SLA, presupuesto, alcance, calidad y cronograma.
- Supervisar y coordinar equipos multidisciplinarios: analistas, consultores y desarrolladores.
- Monitorear la disponibilidad, rendimiento y seguridad de los sistemas.
- Acompañar al equipo de soporte y mejora continua, brindando guía y soporte operacional.
- Identificar oportunidades de optimización y necesidades estratégicas del servicio.
Requirements
- Sólida experiencia liderando servicios de mantenimiento, soporte y mejora continua de aplicaciones.
- Gestión de stakeholders internos y externos.
- Manejo del ciclo de vida de desarrollo de software.
- Experiencia en mesas de ayuda y soporte de aplicaciones.
- Identificación, mitigación y comunicación de riesgos.
- Participación en levantamiento de necesidades con el cliente.
- Gestión de contratos de alcance fijo (hasta USD 5M).
- Elaboración de reportes financieros, operativos, RRHH y ejecutivos.
- Manejo de conceptos financieros aplicados a proyectos.
- Conocimientos técnicos en Cloud: AWS, Azure o GCP.
- Herramientas de soporte e incidentes: Jira, ServiceNow, ManageEngine, entre otras.
- Conocimiento de operación L2 y L3, gestión de turnos y atención a usuarios.
- Seguimiento a planes de desarrollo y administración de SLA.
- ITIL v4 (deseable certificación).
- Inglés B2+ (deseable C1).
Benefits
- Sin beneficios especificados.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Manager leading sustainability reporting and business enablement for Lloyds Banking Group. Shaping finance for good while driving sustainability initiatives and governance practices.
Product Manager focusing on product innovation and development for Business Service Platforms. Collaborating with stakeholders and analyzing requirements in a hybrid work environment.
Utility Construction Manager at QTS managing on - site generation projects with a focus on safety and compliance. Collaborating with stakeholders to ensure timely delivery within budget.
Funding Manager at Taikonauten in Berlin managing funding projects and driving innovation. Collaborating with management and external partners to ensure compliance and successful project execution.
Global Leave of Absence Leader managing LEA processes and accommodations for Equinix. Driving compliance and operational excellence across global LOA administration teams and vendor management.
Senior Asset Transition Manager leading large scale transitions at Standard Life, a retirement specialist. Ensuring optimal member experience and managing shareholder risk through collaboration with stakeholders.
Brand Experience Manager shaping memorable brand experiences across various touchpoints for Standard Life. Collaborating with teams to ensure consistency and engagement in event delivery.
Business Manager increasing market share by developing key relationships with retailers. Engaging in high visibility for product placements while managing the team.
Lead insights partnership at Acosta, working closely with a Fortune 500 client. Deliver data - driven solutions through collaboration and analysis.