Customer Service Agent at V - HEAL GmbH providing support in the banking sector. Engaging with customers via multiple channels and contributing to solutions.
MA
Hybrid Customer Service Executive, Order to Cash
Posted 2 months ago
About the role
- Customer Service Executive ensuring efficient order to cash cycle for internal and external clients. Collaborating with sales, logistics, and planning teams for accurate order processing.
Responsibilities
- Garantizar la atención oportuna y eficiente a clientes internos y externos en el ciclo Order to Cash, asegurando el cumplimiento de tiempos, exactitud y calidad en el servicio.
- Administrar y dar seguimiento al ciclo de pedidos de clientes en el sistema, buscando siempre precisión y automatización.
- Coordinar con áreas internas (Ventas, Logística, Demand Planning y Supply) para garantizar disponibilidad y cumplimiento de entregas.
- Elaborar, revisar y timbrar facturas conforme a requisitos fiscales y de cada cliente.
- Dar seguimiento a pagos y plazos de cobranza, asegurando consistencia en la información.
- Resolver consultas, aclaraciones o incidencias de clientes internos y externos.
- Generar análisis de desempeño de clientes y KPIs de servicio.
- Participar en proyectos de mejora continua y automatización (BI, macros, RPA).
Requirements
- Formación: Ingeniería Industrial, Logística, Sistemas o afines.
- Inglés intermedio.
- Experiencia: 1–3 años en Customer Service, planeación o Supply Chain.
- Conocimientos técnicos: SAP (módulos de pedidos, facturación y logística).
- Excel avanzado (tablas dinámicas, fórmulas, manejo de bases de datos, macros).
- Facturación electrónica / EDI.
- Deseable: uso de Power BI u otras herramientas de Business Intelligence.
- Otros skills: Orientación al cliente y construcción de relaciones.
- Pensamiento analítico y atención al detalle.
- Organización y gestión del tiempo.
Benefits
- Oportunidades de aprendizaje y desarrollo
- Una empresa internacional con muchas oportunidades de crecimiento profesional
- Política de trabajo híbrido
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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