Customer Experience Product Manager at Jiffy defining and executing strategies for customer care ecosystem. Focusing on enhancing customer journeys and improving tooling efficiency with scalable solutions.
About the role
- Supervisor managing Call Center team in a pharmaceutical industry based in São Paulo. Ensuring quality service and monitoring team performance across various channels.
Responsibilities
- Supervise the Call Center agent team, ensuring tasks are completed and service quality is maintained
- Periodically review and monitor interactions (calls, emails, WhatsApp and other channels), providing clear and constructive feedback
- Conduct regular meetings for alignment, performance tracking and the professional development of the team
- Monitor key performance indicators (KPIs), report results to leadership and propose improvements
Requirements
- Bachelor's degree in a health-related field
- Intermediate to advanced proficiency in English
- Experience in leadership within customer service or customer relations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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