Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
About the role
- Operations Admin managing order fulfillment, process improvements, and client communication at Cansel. Bilingual candidates preferred for a hybrid role based in Richmond Hill, ON.
Responsibilities
- Develop expertise on Cansel’s processes; help implement process improvements to increase efficiency.
- Continually look for opportunities for process improvement.
- Ensure all processes are being adhered to.
- Monitor Open Order reports and work with required departments to ensure orders are fulfilled effectively and efficiently.
- Communicate ETA’s or Backorders to clients.
- Process RMA Requests as well as DOA returns.
- Process invoice corrections as required.
- Work with Sales to achieve excellent order fulfillment.
- Help support accounting activities such as dispute resolution & investigations.
- Providing tracking or POD for internal departments as well as customers.
- Backfill for Customer Success Team during absences.
- Maintain recurring contract billings or service agreements.
- Work to maintain account data accuracy.
Requirements
- Minimum of 3 years customer service, and administrative experience.
- Experience with SAP or an equivalent ERP.
- Experience with Salesforce or an equivalent CRM.
- Demonstrated knowledge of computer information systems: including Microsoft Word, Excel and Outlook.
- Ability to multi-task and prioritize work activities appropriately.
- Strong interpersonal communication, & telephone skills.
- Remaining calm and upbeat in a fast-paced and pressured atmosphere.
- Detail oriented.
- Self-discipline and highly organized with the ability to take initiative around the site.
- Ability to foster strong workplace relationships to create a positive work environment.
- Proven track record of longevity with previous employers.
- Bilingual (EN/FR) Preferably from Ontario/ Montreal candidates can also apply.
Benefits
- Flexible extended health and dental benefits program.
- Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
- Access to on-line pharmacy
- Employee Referral Program.
- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
- Free access to our online courses database.
- Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
- Preferred rates on some gym memberships.
- Preferred rates on personal insurance.
- Generous long service reward program.
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