Hybrid Operations Admin, Bilingual

at Cansel

• Job title: Operations Admin, Bilingual
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$50,000 - CA$55,000 per year
• Degree requirement: High School Diploma
• Tech skills: ERP
• Location requirements: Hybrid, Richmond Hill, Canada

About the role

• Operations Admin managing order fulfillment, process improvements, and client communication at Cansel. Bilingual candidates preferred for a hybrid role based in Richmond Hill, ON.

Responsibilities

• Develop expertise on Cansel’s processes; help implement process improvements to increase efficiency.
• Continually look for opportunities for process improvement.
• Ensure all processes are being adhered to.
• Monitor Open Order reports and work with required departments to ensure orders are fulfilled effectively and efficiently.
• Communicate ETA’s or Backorders to clients.
• Process RMA Requests as well as DOA returns.
• Process invoice corrections as required.
• Work with Sales to achieve excellent order fulfillment.
• Help support accounting activities such as dispute resolution & investigations.
• Providing tracking or POD for internal departments as well as customers.
• Backfill for Customer Success Team during absences.
• Maintain recurring contract billings or service agreements.
• Work to maintain account data accuracy.

Requirements

• Minimum of 3 years customer service, and administrative experience.
• Experience with SAP or an equivalent ERP.
• Experience with Salesforce or an equivalent CRM.
• Demonstrated knowledge of computer information systems: including Microsoft Word, Excel and Outlook.
• Ability to multi-task and prioritize work activities appropriately.
• Strong interpersonal communication, & telephone skills.
• Remaining calm and upbeat in a fast-paced and pressured atmosphere.
• Detail oriented.
• Self-discipline and highly organized with the ability to take initiative around the site.
• Ability to foster strong workplace relationships to create a positive work environment.
• Proven track record of longevity with previous employers.
• Bilingual (EN/FR) Preferably from Ontario/ Montreal candidates can also apply.

Benefits

• Flexible extended health and dental benefits program.
• Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
• Access to on-line pharmacy
• Employee Referral Program.
• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
• Free access to our online courses database.
• Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
• Preferred rates on some gym memberships.
• Preferred rates on personal insurance.
• Generous long service reward program.