Senior Manager of Internal Operations at CVS Health driving operational effectiveness and building community partnerships. Leads projects and develops team capabilities for workforce development.
About the role
- Business Operations Specialist analyzing data and managing projects for a person-focused healthcare system. Collaborating across teams to develop solutions improving health care efficiency and effectiveness.
Responsibilities
- Analyze data to identify trends, opportunities, and challenges.
- Develop and maintain dashboards, reports, and metrics to track key performance indicators (KPIs).
- Collaborate with cross-functional teams to identify areas for process improvement and develop solutions.
- Manage small-scale projects and operational initiatives.
- Develop and maintain documentation of business processes and procedures.
- Lead data analysis and reporting to identify trends, opportunities, and challenges.
- Mentor and guide junior analysts in their professional development.
- Perform complex analyses on programs and initiatives and create visual representations and summary reports of findings.
- Work both independently and as part of a larger team supporting various internal customer groups on identifying business challenges and evaluating solutions to achieve objectives.
Requirements
- Business Operations Specialist I: Bachelor’s degree in Business Administration, Operations Research, Computer Science or related field and 3+ years of experience in business operations, data analysis, or a related field or equivalent combination of education and experience.
- Business Operations Specialist II: Bachelor’s degree in Business Administration, Operations Research, Computer Science or related field and 5+ years of experience in business operations, data analysis, or a related field or equivalent combination of education and experience.
- Advance analytical and problem-solving skills.
- Proficiency in Microsoft Office, particularly Excel.
- Demonstrated ability to effectively organize, plan, prioritize, and complete deliverables.
- Broad organizational knowledge and business sense, and knowledge and understanding of health care operations and administration.
- Ability to communicate and present information effectively, verbally and in writing, with all levels.
- Demonstrated ability to think critically and articulate complex ideas.
- Proven ability to lead and manage cross-functional teams to ensure project objectives are obtained and delivered.
- Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired.
Benefits
- Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
- Annual employer contribution to a health savings account.
- Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
- Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
- Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
- Award-winning wellness programs that reward you for participation.
- Employee Assistance Fund for those in need.
- Commute and parking benefits.
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