Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager overseeing customer portfolio at Calero. Focused on renewals, expansion opportunities, and strong customer relationships with measurable value.
Responsibilities
- Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention
- Identify, qualify, and drive expansion opportunities across Calero’s product portfolio
- Deliver Net Revenue Retention (NRR) >100% across your book of business
- Develop customized Success Plans linked to customer’s strategic business objectives
- Conduct regular Strategic Business Reviews (SBRs)
- Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders)
- Identify "red flags" and proactively work with Operations on recovery plans
- Contribute to Customer Success playbooks, adoption programs, and scalable best practices
Requirements
- Bachelor’s Degree or equivalent preferred
- 3–7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services
- Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations
- Demonstrated ability to drive renewals, reduce churn, and grow existing accounts
- Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders
- Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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