Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
About the role
- Customer Success Manager overseeing customer portfolio at Calero. Focused on renewals, expansion opportunities, and strong customer relationships with measurable value.
Responsibilities
- Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention
- Identify, qualify, and drive expansion opportunities across Calero’s product portfolio
- Deliver Net Revenue Retention (NRR) >100% across your book of business
- Develop customized Success Plans linked to customer’s strategic business objectives
- Conduct regular Strategic Business Reviews (SBRs)
- Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders)
- Identify "red flags" and proactively work with Operations on recovery plans
- Contribute to Customer Success playbooks, adoption programs, and scalable best practices
Requirements
- Bachelor’s Degree or equivalent preferred
- 3–7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services
- Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations
- Demonstrated ability to drive renewals, reduce churn, and grow existing accounts
- Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders
- Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Manager supporting public sector organizations to maximize product value and achieve desired outcomes using Euna Grants. Building tailored success plans and cultivating long - term relationships.
Customer Success Manager ensuring B2B SaaS clients in the public sector achieve their goals. Collaborating with cross - functional teams and building relationships with key stakeholders.
Customer Success Manager responsible for helping B2B SaaS customers in the public sector achieve desired outcomes. Collaborating with cross - functional teams to provide exceptional service and support.
Customer Success Manager ensuring engagement and satisfaction of clients using behavioral health software solutions. Responsible for customer retention, satisfaction, and collaboration across departments.
Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
Customer Success Manager providing exceptional service to restaurant partners in France. Supporting onboarding and client inquiries in the restaurant sector as part of a dynamic FoodTech company.
CRM & Automation Specialist at REGION10 GROUP GmbH enhancing internal systems. Driving process improvements using HubSpot, Make.com, and n8n for multiple departments.
Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.