Senior Account Manager at Docebo managing and expanding Enterprise accounts to achieve client learning goals. Developing growth plans and collaborating with Customer Success Managers for client satisfaction.
About the role
- Renewals Account Representative at CAI managing customer relationships and software contract renewals. Engage in consultative selling to drive retention and identify upsell opportunities.
Responsibilities
- Build strong customer relationships through consistent outreach via phone and email
- Ownership of the renewal process, proactively engaging with customers in advance of contract maturity, ensuring on-time and full-value contract renewals
- Notify customer of upcoming contract expiration and present renewal proposal(s) and options
- Consultative selling experience, including negotiating renewal quotes and handling objections
- Engage customer in conversations around renewal readiness, timing and general customer needs
- Manage a renewal opportunity pipeline and providing an accurate weekly forecast
- Identify upsell opportunities and collaborate with Account Management team
- Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed
- Cross-functionally collaborate with internal stakeholders to deliver competitive solutions
- Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable renewals
Requirements
- 2-4 years of experience in software license renewals, sales, or customer account management
- Strong communication, negotiation, and consultative sales skills
- Comfortable selling to C-Level executives
- Detail-oriented mindset with excellent organizational abilities
- Experience working in an outbound phone sales/support role
- Proficiency in Microsoft Office; NetSuite, Salesforce experience is a plus
- Multilingual skills (Spanish, Italian or French) are advantageous
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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