Hybrid Customer Account Manager – SMB

Posted 2 hours ago

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About the role

  • Customer Account Manager at HackerRank, focusing on customer success and strategic partnerships for SMBs. Responsible for account strategies and driving renewals and expansions with customers.

Responsibilities

  • Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
  • Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
  • Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
  • Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
  • Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
  • Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.

Requirements

  • 3+ years of sales experience with B2B SaaS companies.
  • Resilient and persistent.
  • Curious and customer-centric.

Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Remote work options

Job title

Customer Account Manager – SMB

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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